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Legal

Refunds & cancellations

Grihvaas sells credits, which you spend on listing ads, boosts and unlocking contacts. This page explains what happens if something goes wrong and how to stop anything that renews.

Last updated 13 October 2026

What you pay for

  • The only thing Grihvaas charges for is credits, bought in packs inside the Grihvaas and Grihvaas Broker apps, in Indian rupees.
  • Grihvaas never collects or holds rent, a security deposit or brokerage. Those are paid directly between you and the owner, tenant or broker, and any refund of them is between you.

Refunds

  • Credit purchases are final. Bought credits are not refunded, and credits once spent are not returned — they pay for an ad or an unlock, not for a tenancy.
  • Charged but no credits? If money left your account and the credits did not arrive, email us with the date and amount. We check it with our payment partner, Cashfree Payments, and add the credits — or, if the payment cannot be matched to a purchase, refund it to the original payment method within 7 working days of confirming it.
  • Charged twice for one purchase? The duplicate is refunded to the original payment method within 7 working days of confirming it.
  • Not charged for things that fail. If a lead or listing is no longer available when you try to unlock it, no credits are taken.

Listings sent for review

  • Listings by owners, and by brokers who are not yet verified, are checked by our team before they go live. The ad is paid for when you send the listing for review, for the length you chose. Approval does not charge you again, and the ad's time starts on the day it is approved, not the day you sent it.
  • Not approved? Credits back in full. If we do not approve the listing, every credit paid for its ad is returned to your Grihvaas credit balance at once.
  • Removed before approval? Credits back in full. If you delete the listing or take it down while it is still waiting for review, or our team removes it before approving it, every credit paid for its ad is returned to your balance.
  • These refunds are made in credits, to the same account, not in money — the credits were bought earlier and go back where they came from. Once a listing is approved its ad has started, and the time already running is not refunded.

Cancellations

  • Listing ads run for the length you choose — 15, 30 or 45 days. A few days before an ad ends, we ask whether to continue it and for how long; it renews from your credit balance only if you choose to continue. If you choose to let it end, or do not answer, it ends and nothing is charged. You can change your answer any time before the end date. Time already paid for is not refunded.
  • Boosts and featured profiles run for the period shown when you buy them and then end on their own. Nothing renews.
  • There are no subscriptions. Nothing else is charged automatically.
  • Unused credits stay on your account and do not expire while it is open. They are lost if you delete your account.

How to ask

  • Email [email protected] with your registered mobile number, the payment date and amount, and the payment reference if you have it. We reply within 2 working days.